Assistant Complex Manager - Riverside

You’ll be the go-to support for our Bar & Restaurant Manager, helping keep our food and drink service running smoothly and efficiently. You’ll lead by example, inspiring the team with a hands-on, friendly approach, and making sure every guest leaves with a smile.

If you’re passionate about great hospitality, motivating a team, and creating memorable holiday experiences, this is the role for you.

Typical duties and responsibilities include:

• Assisting in recruiting and training the bar and waiting on teams.
• Oversee the front of house operations when the Bar & Restaurant Manager is absent.
• Ensure customer satisfaction is maintained – complete spot checks with customers.
• Being knowledgeable about our product range.
• Help the Bar & Restaurant Manager organise the staff rota ensuring that we are adequately resourced at all times.
• Assist with ongoing stock management, minimising waste, maintaining GP’s etc
• Careful management and implementation of all Health & Safety and legislative requirements.
• Ensure that the bar is well stocked at all times.
• Assist in the promotion of the venue via our Social Media channels and marketing team
• Ensure that our Health & Safety obligations are adhered to at all times.

About the Person:  You should be passionate about hospitality, enjoy exceeding customer expectations, and have a hands-on attitude. You will need to have previous experience of managing a bar and restaurant and be able to demonstrate effective measures for reducing waste and increasing sales. You will also need to have previous experience with managing and developing a staff team and be able to demonstrate effective ways of motivating the team to achieve excellence.

The ideal candidate will have previous experience in a Supervisory or Assistant Manager role, be confident in leading and running shifts while engaging with guests, skilled at multitasking across the venue, training and coaching a large Front of House team, recruiting and developing staff, delivering excellent service including menu and allergen knowledge, resolving customer complaints quickly and cost-effectively, demonstrating a strong commitment to exceptional customer service, and possess good knowledge of licensing laws (a personal license is desirable), along with excellent communication skills.

Why you'll love Team Verdant:

• When you join Team Verdant you will be working in a fun and collaborative environment. You can also take advantage of some fantastic benefits including:

  • Enhanced annual leave entitlement for length of service;
  • Save money with our online discount platform;
  • Discounts on park breaks for you, your friends and your family;
  • Discounts on park facilities, including restaurant and leisure;
  • An annual 'Verdant Experience' – a park break, but with no charge!;
  • Access to a 24/7 confidential counselling and advice line;
  • Opportunities for recognition and reward;
  • Training & development opportunities

Verdant Leisure is an equal opportunities employer and a proud member of the Disability Confident scheme. Check out why our employees rate us as World Class – join us for an extraordinary adventure in 2026!