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Reception Team Member
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Reception Team Member
Location: Riverside Leisure Park, Wooler, Northumberland, NE71 6NJ
Salary: £12.21 per hour
Contract Type: Seasonal, part-time hours. Contract ending March 2026.
Hours: From 15 hours per week. Reception is open between 8.30am and 7pm, seven days a week
Be the Friendly Face of Holidays – Every Day!
Love working with people? Passionate about great service? Join our warm and welcoming team at Verdant Leisure as a Receptionist, where every day is about making someone’s holiday extra special.
You’ll be the first point of contact for our guests and holiday homeowners, creating a great first impression, helping them settle in, and ensuring they have everything they need for an unforgettable stay. Whether it’s answering questions, solving problems, or simply offering a friendly smile – you’ll be at the heart of the guest experience.
If you’re friendly, organised and enjoy helping others, this is the perfect role for you.
About the Role
Our Reception Team is the friendly face of the park, giving holidaymakers and owners a warm welcome from the moment they arrive. As the first point of contact, you’ll make sure every guest has the information they need for a fantastic stay, while handling queries and resolving any issues with professionalism and care. Working closely with our accommodation, maintenance, and operations teams, you’ll help deliver the high standards that make the Verdant experience so special.
Some examples of the day-to-day duties include:
- Greeting guests and owners, supporting with check-ins, queries, and general park information
- Handling cash and card payments, including till operation and daily cashing up
- Preparing welcome packs for incoming guests
- Promoting park facilities and sharing knowledge of local attractions
- Answering phone calls and emails in a friendly, helpful manner
- Supporting reception admin tasks as required
- Helping promote park activities, offers, and events
About the Person
We’re looking for someone who loves helping people and takes pride in getting the little things right. You will be calm, confident, and approachable, and make every guest feel welcome and supported. You will understand that excellence starts with the basics — delivering consistent, friendly service, clear communication, and attention to detail in everything you do.
Ideally, you will have:
- Experience in a customer-facing role (hospitality, retail, tourism, or similar).
- Strong customer service skills and a positive, can-do approach.
- Good computer literacy – comfortable using Microsoft Office and learning internal systems.
- Strong communication and administration skills.
- A team player mindset – ready to jump in and support wherever needed.
- Flexibility and adaptability to meet customer and business needs.
Previous experience in a reception, tourism or leisure environment is a bonus, but not essential.
Perks of Being in Team Verdant:
- Online discounts for shopping, dining, and travel.
- Up to 30% off park breaks for you, your friends, and family.
- Discounted use of on-park facilities, including restaurants and activities.
- 24/7 confidential counselling and advice line.
- Monthly recognition and reward programs, including our ‘Stars’ awards.
- Opportunities to get involved in sustainability and charity initiatives.
Verdant Leisure is an equal opportunities employer and a proud member of the Disability Confident scheme. Check out why our employees rate us as World Class – join us for an extraordinary adventure in 2025!
Excited to be a part of Team Verdant?
Contact the park team on 01668 281447 or email your CV to hr@verdantleisure.co.uk - we would love to hear from you. 💚
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