Reception Team
Location: To work accross our 2 parks - Scoutscroft Leisure Park and Coldingham Bay Leisure Park
Salary: £7.58 per hour (age 16-17), £11.44 per hour (age 18 +)
Contract Type: Permanent
Hours: Full and part time hours available
About the Role
Our passionate, customer-focused and friendly reception team are instrumental in ensuring that all our customers and visitors are welcomed to the Park, have all the information needed to enjoy their stay and leave following a positive engagement with the Verdant experience. They also handle queries and issues, liaising with the accommodation, maintenance and other teams on park to ensure our customers are enjoying their time with us and any problems that may arise are dealt with promptly and professionally. The role is key to ensuring our customers receive the high standard of customer service they expect from a Verdant Leisure park.
Typical duties and responsibilities include:
- Welcoming our owners and guests, handling their queries in a professional and timely manner
- Cash handling: processing payments, assisting with the cashing up of the reception till
- Ensuring that Welcome Packs are ready for arriving customers
- Maintaining knowledge of the parks and the facilities that the area offers in order to provide customers with a first-class service.
- Participating in and being actively involved in promoting park facilities, products and activities
- Any relevant administrative duties as required
- Answering the phone: handling queries, taking messages, ensuring that the correct information is provided at all times
About the Person
We are looking for someone with previous experience in a customer-facing role and excellent customer service skills. You will need to have good IT skills with the ability to pick up new IT systems quickly and efficiently. Good administration and communication skills are essential. Experience in a reception environment, or within the tourism/leisure industry would be advantageous but not necessary. Above all, you will need to have the right attitude. Our customers are at the heart of everything we do and so we expect you to do everything in your power to make their Verdant experience the absolute best it could possibly be. We don’t believe in ‘that’s not my job’ so you will need to be adaptable and flexible to help the wider park team meet and exceed our customers’ expectations.
Skills and experience required:
- Demonstrable skills in providing excellent customer service
- Excellent communication skills
- A friendly, helpful and professional attitude and personal presentation
- The ability to organise and manage multiple tasks and responsibilities at one time
- Experience with using basic computer software such as Microsoft Word, Excel, Outlook, or the ability to pick up these skills quickly
Benefits
When you join Team Verdant you will be working in a fun and collaborative environment. You can also take advantage of some fantastic benefits including:
- Enhanced annual leave entitlement with length of service;
- Save money with our online discount platform;
- Discounts on park breaks for you, your friends and your family;
- Discounts on park facilities, including restaurant and leisure;
- An annual 'Verdant Experience' – a park break, but with no charge!;
- Access to a 24/7 confidential counselling and advice line;
- Opportunities for recognition and reward;
- Training & development opportunities
Interested?
For more information or an informal chat about the role, please call the park team on 01890 771338 or email jobs@verdantleisure.co.uk
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